Frequently Asked Questions
Everything you need to know about your Trifour Bikes experience, from custom builds to global shipping.
Do Trifour bikes come fully assembled?
To ensure safe transit, our bikes are shipped 85% assembled. You will need to install the front wheel, handlebars, pedals, and saddle. We include a comprehensive tool kit and a step-by-step setup guide with every order.
What is your return policy for performance bicycles?
We offer a 30-day trial period. If you are not satisfied with your ride, you can return the bike in its original packaging. Please note that a restocking fee may apply for bikes showing significant tire wear or frame scratches.
How do I determine the right frame size for me?
Each product page features a detailed 'Size Guide' based on your height and inseam measurement. If you are between sizes, we recommend sizing down for a more agile feel or sizing up for increased stability.
Do you offer international shipping and what are the costs?
Yes, Trifour Bikes ships worldwide. Shipping costs are calculated at checkout based on your location. Please be aware that international orders may be subject to local customs duties and taxes upon arrival.
What kind of warranty comes with a Trifour bike?
Every Trifour frame comes with a limited lifetime warranty against manufacturing defects. Components such as drivetrains, brakes, and wheels are covered by a 2-year manufacturer warranty.
Can I customize the components before shipping?
Absolutely. We offer 'Pro-Build' options on select models where you can upgrade wheelsets, groupsets, or cockpit setups. Contact our support team for a custom quote before placing your order.